Customer Care Representative
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Job summary
We are seeking a friendly, professional, and solutions-oriented Customer Care Representative to join our team. In this role, you will serve as the primary point of contact for our customers, delivering exceptional support across phone, email, chat, and other channels.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Responsibilities:
- Responding promptly and professionally to customer inquiries via phone, email, live chat, and social media
- Resolving customer issues, complaints, and requests in a timely and effective manner
- Providing accurate information about products, services, policies, and procedures
- Documenting all customer interactions accurately in the CRM system
- Escalating complex or unresolved issues to the appropriate internal teams
- Identifying opportunities to improve customer satisfaction and sharing feedback with management
- Maintaining a positive, empathetic, and solution-focused attitude in every interaction
- Meeting or exceeding performance metrics related to response time, resolution rate, and customer satisfaction scores
- Staying up to date with product knowledge, company policies, and industry best practices
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
- 3+ years of experience in customer service, call center, or a related client-facing role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proven ability to remain calm and professional under pressure
- Proficiency with computers, CRM software, and standard office tools
- Ability to multitask and manage multiple conversations or tickets simultaneously
- Flexible availability, including possible evenings, weekends, or rotating shifts
- Empathetic, patient, and customer-focused mindset
- Willingness to learn and adapt in a fast-paced environment
- Previous experience in a call center or high-volume customer support role
- Bilingual skills (a strong advantage)
- Familiarity with the industry or products relevant to the company
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