Waitress

Responsibilities:

• Welcome and attend to members and guests in a warm, professional, and courteous manner.
• Take and serve food and beverage orders accurately and efficiently.
• Ensure guests are comfortable and receive attentive, timely service.
• Maintain a high standard of table presentation, cleanliness, and organization.
• Anticipate members’ needs and respond promptly to requests.
• Handle service during private events, member-hosted gatherings, and other special occasions.
• Maintain discretion and confidentiality when interacting with members and guests.
• Work closely with other team members to ensure a seamless guest experience.
• Follow Amana Retreats’ service standards, procedures, and protocols.
• Assist with setting up and clearing dining/service areas as required.
• Process orders and payments using POS systems where applicable.
• Represent Amana Retreats with professionalism, warmth, and genuine attentiveness at all times.

Requirements:

• Minimum of 2 years’ experience in a restaurant, hotel, upscale hospitality, or similar service environment.
• Experience in an event-driven, private-membership, luxury, or premium hospitality setting is an advantage.
• Fluent in spoken and written English.
• Strong communication and interpersonal skills.
• Previous POS experience is an advantage.
• Must be punctual, reliable, and flexible to work weekends and event days when scheduled.
• Must be comfortable working in a private members’ environment where discretion is important.
• References are required.
• Must maintain a neat, polished, and professional appearance at all times.

Key Qualities

The ideal candidate should demonstrate:

• Grace and composure
• Genuine attentiveness
• Excellent attention to detail
• Professionalism and discretion
• Strong work ethic and reliability
• Ability to work quietly and efficiently
• Flexibility and adaptability
• A collaborative and team-oriented attitude
• A genuine passion for hospitality and exceptional service

Benefits:

• Uniform provided
• Health insurance after successful completion of a 6-month probation
• Professional development support
• Training on Amana Retreats’ service protocols