Quality & Claims Manager

Responsibilities:

• Own and improve Limepack’s full claims investigation process, ensuring cases are handled consistently, objectively, and efficiently within 1–5 days.
• Conduct thorough root-cause investigations across suppliers, logistics partners, and internal workflows to uncover the true reasons behind each claim.
• Write clear, human, and empathetic responses that turn frustration into trust.
• Build clear claim guidelines and document best practices for internal teams.
• Reduce claim volume and cost through data-driven prevention, smart negotiation, and stronger processes.

Requirements:

• 3–5+ years managing customer claims end-to-end, from investigation to resolution, ideally in B2B manufacturing or production. (Printing industry experience is a plus.)
• Proven ability to improve claim processes, identify root causes, and reduce resolution time or costs.
• Track record of independently making sound, data-informed decisions that balance customer satisfaction and business goals.
• Skilled in communicating and negotiating resolutions with both customers and suppliers.
• Comfortable working independently and cross-functionally. 

Personal Attributes:

• You think like an investigator: You naturally break down complex issues, work with facts, and look for root causes.
• You have an analytical mindset: You can interpret data, spot inconsistencies, compare scenarios, and make sound judgments based on evidence rather than assumptions.
• You love solving operational problems: When something goes wrong, you don’t just fix the surface issue, you dig deeper to understand why it happened and how to prevent it going forward.
• You’re structured, disciplined & detail-obsessed: You document thoroughly, follow procedures, and ensure that even small details are verified. You prefer thoroughness over guesswork.
• You care about fairness, backed by facts: You balance empathy with objective evaluation. You value consistency, transparency, and evidence-based decisions in every claim.
• You communicate clearly & precisely: Whether explaining a root cause or negotiating a resolution, you translate complex findings into simple, understandable messages.

Benefits:

• A 39-hour-a-week full-time remote position with a fixed salary according to experience (Mon-Fri, GMT+1 or max 2 hours away).
• We offer a monthly salary between 675 - 1000 USD, 6 weeks of paid time off, pay during sick days and generous paid parental leave.
• Overtime is generally not expected but would be compensated.

Who We Are:

Limepack is a fast-growing start-up in custom-printed food packaging. We are on a mission to help small businesses become brands by making custom takeaway packaging available to the many. Our vision is to become the go-to European platform for custom-branded food packaging, and we are currently available across 14 countries. 

We are a Copenhagen-based company with a strong remote team. Join our international team of 31 employees, where we believe in work-life balance, a predictable work week, and that time off is completely off. 

Location: Remote

Remuneration: USD 675 - 1000