Graduate Trainee (Operations & Client Success)

Responsibilities:

Phase 1: Operational Support (Months 1–4)

• Platform Mastery: Learn the ins and outs of the backend. Manage data manifests and bulk uploads using our specific Excel/CSV templates.
  
• Pilot Support: Assist in the onboarding of our first 3-bus pilot schools.
  
• Staff Engagement: Support the MD in conducting the 3-Day Physical Training Bootcamp for drivers and attendants at our Lekki Hub.
  
• Field Coordination: Shadow GPS installation contractors to ensure hardware is correctly deployed and activated.

Phase 2: Client Coordination (Months 5–8)

• Onboarding Lead: Take ownership of gathering student and route data from new school partners.
  
• Tier 1 Support: Act as the first point of contact for parents and school managers regarding app usage and basic troubleshooting.
  
• Reporting: Generate "Impact Reports" for schools, tracking fuel efficiency and safety metrics.

Phase 3: Junior Management (Months 9–12)

• Account Management: Manage ongoing relationships with school transport departments.
  
• Strategic Growth: Identify opportunities for route optimization and suggest platform improvements based on user feedback.

Requirements :

• Education: Recent Bachelor’s degree (B.Sc./B.Eng) in Computer Science, Engineering, Logistics, or a related field. (Completion of NYSC is mandatory).
  
• Tech-Fluency: You must be "digitally native"—comfortable with mobile apps, web dashboards, and advanced Excel (VLOOKUP, CSV formatting).
  
• Communication: Exceptional verbal and written communication skills. You must be able to speak professionally to a School Director and empathetically to a Bus Driver.
  
• Grit & Curiosity: A startup mindset. You are someone who enjoys solving problems on the fly and is eager to learn how a tech business scales.
  
• Proximity: Ideally residing in the Lekki-Ajah corridor for easy access to our office hub.

Benefits:

Career Fast-Track: Clear, documented roadmap to move from Trainee to Operations Manager within 12 months.

Training: Direct mentorship from the MD and exposure to international enterprise software.

Impact: Be part of a team that is literally making the commute safer for thousands of children in Lagos.

Growth: Performance-based salary increases at the 6-month and 12-month marks.

Work Environment: Professional coworking space at Regus, Lekki.