Front Desk Officer
Job summary
The Front Desk Officer is responsible for managing the company’s front desk and serving as the first point of contact for clients, visitors, and other stakeholders. The role involves providing professional and welcoming customer service, managing inquiries and communication, coordinating client visits, and supporting the Customer Success Team Lead
Job descriptions & requirements
Responsibilities:
- Serve as the first point of contact for clients, visitors, prospects, and other stakeholders.
- Welcome and attend to visitors in a professional and courteous manner
- Respond to clients’ basic inquiries and provide accurate information
- Attend to walk-in clients and prospects and ensure they are properly directed to the appropriate team member.
- Support the Customer Success Team in ensuring a smooth and positive client experience.
Requirements:
- A minimum of a bachelor’s Degree in Business Administration, Mass Communication, or a related field.
- A minimum of 1-2 years of experience in a front desk, customer service, or a similar role
- Candidates must reside within reasonable proximity to the location
- Experience in a real estate company is an added advantage.\
- Basic knowledge of Microsoft Office Suite.
- Good written and verbal communication skills.
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