Customer Service Representative
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New
Job summary
An established E-Commerce Company is seeking a proactive, customer-focused and digitally savvy individual to join our team as a Customer Care & Email Marketing Officer.
Min Qualification:
Degree
Experience Level:
Senior level
Experience Length:
5 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond promptly and professionally to customer enquiries through phone, email, WhatsApp and other online channels.
- Attend to customer complaints, requests and feedback and ensure timely resolution.
- Follow up with customers regarding orders, deliveries, payments and product enquiries.
- Maintain accurate customer records and databases.
- Prepare and send marketing materials, promotional offers,
product updates and newsletters to customers via email.
- Manage customer mailing lists and support email marketing campaigns.
- Assist with customer engagement and retention initiatives.
- Follow up with potential customers and leads to encourage sales.
- Provide customers with accurate information about products, prices, promotions and availability.
- Work closely with the sales and marketing team to improve customer experience and drive online sales.
Requirements:
- A minimum of 5 years of experience
- A minimum of a degree in a related field
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