E-commerce Operations Associate
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Job summary
We are loooking to hire an e-commerce operations associate – Lagos (Island Based). This is a hands-on, field-based role focused on improving store operations and e-commerce performance. The associate will work directly with store teams to identify operational bottlenecks, close compliance gaps, and improve key order processing metrics such as order
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Contract - 9 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Conduct daily morning briefings with store teams and review operational KPIs
- Identify bottlenecks affecting order processing and customer experience
- Drive improvements in acceptance rate, prep time, cancellations, and availability
- Ensure proper use of store tablets, apps, and connectivity tools
- Educate teams on SOPs, best practices, and operational standards
- Work with internal teams (Support, Tech, Supply) to resolve store issues
- Provide structured field insights and reports to the Operations Lead
Requirements:
- Experience in field operations, retail operations, or last-mile logistics
- Strong execution and problem-solving ability
- Comfortable working with operational data and performance metrics
- Strong communication and stakeholder management skills
- Willingness to work in a highly field-based role
Location: Lagos (Island-based)
Employment Type: Contract
Start Date: Immediate
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