Passenger Relations Officer
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Job summary
We are seeking a professional and customer-focused Passenger Relations Officer to manage passenger experiences, enquiries, complaints and service coordination.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Attend to passenger enquiries, complaints and feedback professionally.
- Support smooth boarding, travel and passenger coordination.
- Coordinate with drivers and the Operations Team to resolve passenger issues.
- Provide timely updates on delays, schedule changes and other disruptions.
- Maintain strong passenger relationships and promote excellent customer service.
- Monitor passenger satisfaction and identify service improvement opportunities.
- Maintain accurate records and prepare passenger-relations reports.
Requirements:
- A minimum of an HND in a relevant field.
- 2–4 years’ experience in customer service, transportation, hospitality, travel or a related role.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong emotional intelligence and conflict-resolution ability.
- Professional, confident, and customer-focused.
- Ability to work in a fast-paced operational environment.
- Must currently reside in Lagos.
Location: Lagos
Remuneration: NGN 300,000 Monthly
Benefit: Travel Allowance
Note: Only candidates who meet the stated requirements and are currently based in Lagos will be considered.
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