3 weeks ago
Customer Service Representative
Eseoghene Joy Confidence Ventures
Customer Service & Support
Manufacturing & Warehousing
NGN
75,000 - 150,000
Easy Apply
Job Summary
A Customer Service Representative serves as the primary point of contact between the company and its customers. The role involves handling inquiries, resolving complaints, processing orders, and providing accurate information about products or services. The CSR ensures customer satisfaction and maintains a positive company image.
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond promptly to customer inquiries via phone, email, chat, or in person.
- Provide accurate information about products, services, or policies.
- Resolve customer complaints professionally and efficiently.
- Process orders, forms, applications, and requests.
- Maintain detailed and accurate customer records in the company database.
- Follow up with customers to ensure satisfaction and issue resolution.
- Collaborate with other departments to address customer needs or feedback.
- Escalate complex issues to the appropriate personnel or supervisor.
- Stay up to date with product knowledge, promotions, and company updates.
- Strive to meet or exceed customer service performance targets.
Requirements:
- 1 year experience
- Minimum of OND
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