3 weeks ago
Customer Service Representative (Social Media)
Dressroom & Luxury Boutique
Customer Service & Support
Easy Apply
Job Summary
You’ll be the friendly first contact for customers, replying to messages and calls across Instagram/Facebook/TikTok, WhatsApp, SMS, and phone. You’ll process orders, answer questions, resolve complaints, and handle returns/exchanges while keeping customers updated. This role is for fresh Graduates or early career candidates looking for an opportunity
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond quickly to DMs, comments, WhatsApp chats/calls, SMS & phone.
- Create/confirm orders, check payments, share delivery updates (WISMO).
- Handle complaints, returns/exchanges/refunds per policy.
- Log every interaction in our CRM/POS; keep order notes accurate.
- Coordinate with warehouse/dispatch and 3PLs to solve delivery issues.
- Maintain FAQs/canned replies; escalate tricky cases to Ops.
Requirements:
- 0-1 years in customer service (retail/e-commerce is a plus).
- Hardworking and desire to learn and grow
- Clear written & spoken English; friendly phone etiquette.
- Comfortable with WhatsApp Business, Instagram, Facebook, and basic Excel/Sheets.
- Fast typing, organised, calm under pressure.
- Bachelor’s degree preferred.
- Shopify/Woo/Odoo experience.
Benefits:
- Competitive salary, performance bonus, training, and growth path to CS Lead. 100K - 150K/ Month
- Opportunity for Growth and Fast Salary Improvement based on Performance
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