Customer Service Officer
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Job summary
We are seeking to hire a Customer Service Officer to join our team.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Daily Performance Reporting.
- Weekly Sales Analysis.
- Monthly Sales Analysis.
- Order & Customer Records Management.
- Customer Service & Enquiries.
- Complaint handling and resolution.
- Customer follow-up and retention.
- Processing and tracking customer orders.
- Coordination with Sales/Operations teams.
- Monitoring customer satisfaction.
- Escalation of unresolved customer issues.
- Preparation of customer service reports.
- Follow-up on outstanding orders/payments.
Requirements:
- Minimum of OND/HND/B.Sc. in Business Administration, Marketing, Sales, Accounting, Economics, Customer Service, or a related discipline.
- Minimum of 2 years’ relevant experience in customer service, sales support, order processing, or a related role.
- Good knowledge of reporting, data entry and record management.
- Proficiency in Microsoft Excel and Google Sheets.
- Good written and verbal communication and customer service skills.
- Strong attention to detail.
- Proficiency in using email, WhatsApp and other digital communication platforms for business reporting and customer engagement.
- Demonstrated integrity, reliability, initiative and a results-oriented attitude.
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