Job Summary

The Customer Service Executive is responsible for planning/executing digital and physical marketing activities firstly to ensure that Mirron is a strong organization with programmatic vision and results that align with Mirron’s mission and strategic plan. You will have significant internal and external facing responsibilities ranging from helping new and exist users in Mirron to driving improvements in Mirron’s presence by planning effective communication within Mirron ecosystem. The job holder will work closely with regional support teams in Ghana and Nigeria, development team in Ukraine and Japanese project leaders to chart the region’s future growth and strategic response to an ever-increasing demand for Mirron services. The Customer Support group will focus on existing users, both beauty stylists and consumers, to educate and nurture them to be more engaged in our services.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Responsibilities:
  • Plan/execute customer service contents with regional team in Nigeria, development team in Ukraine and board member in Japan
  • Arranging a customer support center in Nigeria to reply to the queries by existing users via phone call, email, Whatsapp and SMS message.
  • Outbound customer service to acquire new users in Mirron via phone call, email, Whatsapp, SMS message and physically visiting to potential users.
  • Execute all necessary task & action on your own or with your team to achieve targeted KPIs
  • Generate attractive contents for any social media platform Mirron has
Key Performance Indicators:
  • Customer Service Manager/Executive has to achieve their weekly/monthly KPIs for each customer service activities with team.
  • Specific number set by each customer service activities (e.g., the number of phone call, targeted followers etc.)
Team and Reporting Structure:
  • Working closely with regional team in Ghana and Nigeria
  • Reporting to the board members in Japan
Requirements:
  • Proven customer service skills
  • Experience of 3+ years in a customer service
  • Excellent written and oral communication skills in English
  • Excellent problem-solving skills, proposal writing and budgeting skills
  • Sufficient Ability to use online business communication tools such as Slack, Google Drive, Zoom etc.
Desirable:
  • Digital Friendly
  • Sincere and earnest.
  • Proficiency in the beauty industry (hair care, cosmetic etc.)
  • Women entrepreneur
  • Self-learner
Location:basically remote but will set up physical office in Lagos to meet once or twice a week accordingly

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Lagos
| Full Time |
NGN 150,000 - 250,000
2mos