Customer Service Representative
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Job summary
We seek to hire a suitable candidate for this role.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Port Harcourt & Rivers State, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, chat, and in-person interactions.
- Handle customer complaints and provide appropriate solutions in a timely manner.
- Process orders, forms, applications, and requests accurately.
- Maintain detailed records of customer interactions and transactions.
- Provide information about products, services, pricing, and company policies.
- Escalate complex issues to the appropriate department when necessary.
- Follow up with customers to ensure issues have been resolved satisfactorily.
- Identify customer needs and recommend suitable products or services.
- Collaborate with internal teams to improve customer experience.
- Meet established customer service performance targets and KPIs.
Requirements:
- A minimum of an OND, or equivalent qualification.
- Proven experience in customer service, sales support, or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask and work in a fast-paced environment.
- Strong interpersonal skills and a customer-centric attitude.
Location: Port Harcourt, Obio-Akpor LG
Remuneration: NGN 100,000-150,000 Monthly
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