Immediate Start
1 month ago
Customer Relations Officer
Laundroville laundry and drycleaning
Customer Service & Support
Retail, Fashion & FMCG
NGN
75,000 - 150,000
Easy Apply
Job Summary
The Customer Relations Officer serves as the primary link between customers and the laundry company. The role involves managing customer interactions, handling inquiries and complaints, ensuring accurate order processing, and maintaining high levels of customer satisfaction and retention.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Serve as the first point of contact for customer inquiries, requests, and complaints
- Build and maintain positive relationships with customers to encourage loyalty and retention
- Record customer orders accurately in the system and ensure all items are properly tagged.
- Follow up with customers after service to confirm satisfaction and address any complaints or concerns.
Requirement:
- Minimum BSc
- 1 year of previous work experience in similar role
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