Business Development Executive

Responsibilities:

Key Account Management:

• Develops and sustains solid, trustworthy relationships between major key accounts and SKLD
• Resolves client issues and complaints in a timely fashion to avoid delays and customer dissatisfaction
• Develops a complete understanding of key account needs
• Anticipates key account changes and improvements
• Manages communications between key clients and the internal team

Revenue Generation & Sales Management:

• Implements strategies towards improved sales
• Collaborates with various stakeholders to develop sales-boosting, customer-attracting, and customer-retaining efforts.

Lead generation & Client On-boarding:

• Conducts periodic market scanning to identify and engage prospective clients
• Follows company guidelines for registering new clients and updating the client database for client tracking
• Maintains a healthy lead generation pipeline through cold calls, referrals, and networking.
• Contributes to a seamless and delightful client onboarding process

Client Service Management:

• Facilitates prompt delivery of supplies to meet customer timelines
• Provides feedback to the internal stakeholders on any issues or dissatisfaction from products/services received by customers, and seeks ways of rectifying them
• Follows up with customers on their specifications and provides accurate goods/services as required.
• Provides timely response to Customers’ requests for Quotations and Tenders
• Enlightens clients and customers on the company’s products and services
• Supports and advises clients on product usage to increase customer satisfaction

Stock Control:

• Follows up with the Procurement department to ensure sufficient stock is maintained.
• Advises the Procurement team on the latest products and brands in the market to inform purchasing decisions
• Coordinates stock control operations with warehouse staff, as well as the sales and finance departments.
• Analyzes supply chain data to ensure the uninterrupted availability of stock.
• Forecasts supply and demand to prevent overstocking and running out-of-stock (OOS).
• Evaluates vendors' and suppliers’ offers and negotiates profitable purchase prices.
• Places and receives orders to replenish stocks as needed.

Requirements:

• Minimum 1 year of experience
• Minimum of a BSc.