Supervisor

Responsibilities:

• Oversee the day-to-day operations of the showroom and warehouse, ensuring smooth workflow and customer satisfaction.
• Manage inventory levels to ensure product availability while minimising overstock or shortages.
• Receive, inspect, and reconcile incoming materials with purchase orders, documenting any discrepancies or damages.
• Maintain an organised, clean, and efficient storage and display area in both the showroom and warehouse.
• Drive sales growth and profitability by preparing budgets, monitoring expenditures, and analysing variances.
• Develop and implement sales strategies and promotional campaigns to meet targets and enhance revenue.
• Formulate and execute pricing, discount, and promotional policies based on market trends and company goals.
• Negotiate and close sales with clients, ensuring exceptional service and repeat business.
• Maintain accurate sales and performance reports, analysing results and recommending improvements.
• Promote and market the showroom’s products through SMS, social media, and email campaigns.
• Manage the company’s social media presence (Facebook, Instagram, Twitter, etc.) and actively engage with customers online.
• Organise special promotions, displays, and showroom events to increase brand visibility and sales.
• Provide leadership, supervision, and mentorship to showroom and warehouse staff, ensuring high performance.
• Recruit, train, and evaluate staff, fostering a motivated, customer-focused team environment.
• Facilitate team learning and development programmes to enhance product knowledge and service quality.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Maintain the stability, reputation, and integrity of the showroom through excellent customer service and professionalism.
• Prepare and present regular reports on sales performance, stock status, and overall showroom operations

Requirements:

• Bachelor’s Degree in Business Administration, Marketing, Business Development, or a related field.
• Minimum of 2 - 4 years’ experience in a managerial or supervisory role, preferably in sales, retail, or business development.
• Proven track record in sales and customer relationship management.
• Strong leadership, negotiation, and communication skills.
• Proficient in Microsoft Office, especially Excel.
• Familiarity with social media marketing and digital engagement (Facebook, Instagram, Twitter, etc.).
• Excellent organisational, analytical, and decision-making skills.
• Self-motivated, proactive, and able to work under pressure.
• Fast learner with a passion for sales, leadership, and customer service.