Fleet/Operations Manager

Responsibilities:

Fleet Strategy & Planning:

• Develop and implement a multi-year fleet strategy
• Forecast fleet requirements based on demand, seasonality, corporate contracts and events
• Produce CAPEX and OPEX plans and lifecycle cost models (total cost of ownership)

Procurement & Vendor Management:

• Lead sourcing, negotiation and procurement of vehicles, spare parts, tyres, consumables and vendor services
• Manage relationships with OEM Suppliers and dealerships and all other stakeholders

Maintenance & Asset Care:

• Design and operate preventive, predictive and reactive maintenance programs for cars and coasters to minimize downtime
• Oversee workshop operations (in‑house or outsourced)
• Implement vehicle inspection checklists, pre/post-trip checks, and standardize quality presentation for luxury clients (interior presentation, odor control, amenities stock).

Compliance, Safety & Risk Management:

• Ensure all vehicles and operations comply with Nigerian regulations (FRSC, Lagos State traffic laws)
• Develop and enforce HSE policies: accident/incident reporting, root‑cause investigations, corrective action plans, driver duty hours and fatigue management.
• Manage insurance claims, third‑party incident handling, and loss prevention strategies.

Operations, Scheduling & Dispatch:

• Oversee vehicle allocation, dispatch and routing for airport transfers, corporate contracts, short/long hire and charter services
• Use "ride-hailing software” data to reduce idle time, improve response times, and control fuel usage.
• Coordinate emergency response and backup vehicle provisioning for service failures.

People Management:

• Recruit, train, and supervise drivers, mechanics, dispatchers, valets, and yard staff.
• Implement competency frameworks and certification requirements
• Develop driver programs focused on customer service for luxury clientele, defensive driving, PSV compliance and vehicle care
• Set KPIs, conduct performance reviews and handle disciplinary processes

Data, Systems & Reporting:

• Manage/implement "ride-hailing software” and maintain and manage the systems and asset registers.
• Maintain accurate records: VINs, registrations, insurance, maintenance history, depreciation schedules, mileage, and accident logs.
• Deliver regular management reports and dashboards on utilization, availability, maintenance cost per km, TCO, downtime, and safety metrics.

Customer Experience & Quality:

• Ensure vehicles handed to customers meet luxury standards (cleanliness, functioning amenities, privacy/discretion).
• Work with Sales and Customer Service to support bespoke requests (VIP transfers, event logistics).
• Respond to client feedback relating to fleet quality and implement corrective actions.

Financial Controls:

• Monitor and control fleet budgets: fuel, maintenance, tires, spares, insurance, and licensing costs.
• Track and report TCO, cost per km, and depreciation, and implement cost reduction initiatives (fuel efficiency, route optimization, and vendor renegotiation).
• Provide inputs to monthly/quarterly financial close and asset accounting.

Requirements:

• Bachelor’s degree in Mechanical/Automotive Engineering, Transport Management,
• Logistics, Business Administration, or a related field.
• Relevant professional certifications are a plus.
• Minimum 3–5 years’ progressive fleet management or transport operations experience, with at least 2 years managing mixed fleets including buses and passenger cars.
• Experience in luxury/hospitality or corporate transport is highly desirable.
• Strong knowledge of the Nigerian transport regulatory environment (FRSC, Lagos State regulations, PSV licensing where applicable, and vehicle importation/clearing procedures).
• Proven supplier negotiation and contract management experience (insurers).
• Experience implementing/using fleet management and maintenance systems and Excel/BI reporting tools.
• Clean driving record; valid Nigerian driver’s license.
• A PSV license is an advantage for bus operations.
• Residence on the island is most preferable.

• Executive-level compensation
• Performance-based incentives
• Strategic leadership opportunity in a growing West African group
• Have a direct impact on multi-sector company expansion