Store Manager

R & R

Customer Service & Support

Lagos Full Time

Retail, Fashion & FMCG NGN 150,000 - 250,000

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Job Summary

The Store Manager will oversee daily store operations, ensuring efficient sales processes, excellent customer service, and proper inventory management. This role includes supervising staff, maintaining stock levels, ensuring compliance with safety regulations, and driving sales performance. The ideal candidate should have strong leadership skills, a customer-centric approach, and experience managing retail operations.

Minimum Qualification : Degree
Experience Level : Mid level
Experience Length : 4 years
Working Hours : Full Time

Job Description/Requirements

Responsibilities:

Open and close the store securely.
Supervise staff schedules and ensure adequate coverage.
Resolve customer complaints and provide a positive shopping experience.
Monitor stock levels and ensure proper inventory for daily operations.
Oversee cash handling and perform daily reconciliations.
Maintain cleanliness and visually appealing displays.
Monitor security and enforce loss prevention measures.
Welcome and engage customers in-store.
Price and label and systematically arrange products.
Identify customer needs and recommend the right products.
Process customer payments and maintain records.
Manage and monitor orders via e-channels.
Receive, process, and organize shipments and deliveries.
Restock depleted items and keep the sales floor organized per guidelines.
Drive business development and sales promotions.
Address and resolve customers’ complaints professionally.

Requirements:

Minimum of degree
Minimum of 4 years experience in a similar role

Location: Lekki Phase 1

Remuneration: NGN 200,000 – 230,000

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