Relationship Officer

Responsibilities:

• Building and maintaining strong relationships with clients and providing excellent customer service.
• Opening, serving demand notices, champion permits inspection, and issuing certificates.
• Make presentations, administer and process all types of recovery actions, negotiate, and follow up accurately and efficiently.
• Ensuring all transactions and operations comply with regulations and internal policies to minimize risk.
• Maintain and update records within the appropriate database relating to billings and revenue collections
• Addressing and resolving customer inquiries, complaints, and account-related issues in a timely and professional manner.
• Identifying opportunities to recover and services to existing clients, and potentially generating new business through referrals and networking.
• Maintaining accurate records of all transactions, preparing reports, and contributing to the overall reporting of the organisation.
• Working closely with other departments within the organization to ensure seamless service delivery.
• Staying up-to-date on LGA regulations and bylaws.

Requirements:

• Candidates should possess relevant qualifications.
• Strong communication and interpersonal skills
• Analytical and problem-solving skills
• Identify issues and develop effective solutions
• Previous experience as an account officer or relationship management officer in a Commercial bank or MFB is a plus.
• Previous experience as a Marketing officer or sales canvasser, or sales merchandiser in an FMCG company is a plus.