Operations Manager

Responsibilities:

Operational Leadership & Service Delivery:

• Supervise daily operations across all departments: Workshop/Diagnostics, Customer Service, Inventory & Procurement, Administration, and Finance.
• Design, implement, and enforce workflow systems to ensure efficient and timely service delivery.
• Establish and maintain service standards aligned with international best practices for luxury vehicle repairs.
• Ensure tools, equipment, and workshop facilities are maintained and upgraded when necessary.
• Monitor repair timelines and minimize repeat jobs resulting from poor workmanship.

Financial Management & Performance Monitoring:

• Prepare and manage operational budgets, forecasts, and financial reports.
• Monitor key performance indicators (KPIs) including profit margins, cost control, productivity levels, and cash flow.
• Review monthly financial statements and recommend corrective actions where necessary.
• Ensure pricing structures remain competitive while sustaining profitability.
• Drive cost optimization without compromising service quality.

Customer Experience & Business Growth:

• Ensure consistent delivery of a premium, 5-star customer experience tailored to high-net-worth and luxury vehicle clients.
• Implement customer retention strategies, loyalty programs, and CRM systems.
• Identify new market opportunities and strategic partnerships (corporate clients, dealerships, insurance companies, OEMs).
• Strengthen the company’s brand positioning as a leading luxury auto repair center.

Technical & Quality Control Oversight:

• Supervise the Head of Workshop and Technical Leads to ensure compliance with OEM repair standards.
• Enforce strict quality control procedures across all repair and diagnostic processes.
• Ensure the use of genuine OEM parts and approved tools.
• Stay updated on emerging automotive technologies and diagnostic systems, especially for luxury brands.

Inventory & Procurement Management:

• Oversee inventory control to maintain optimal stock levels of frequently used parts.
• Establish procurement guidelines prioritizing authenticity, quality, and cost-effectiveness.
• Maintain accurate documentation and accountability for parts usage and materials.

People Management & Leadership:

• Recruit, train, mentor, and evaluate department heads and key staff.
• Implement performance management systems, KPIs, and appraisal frameworks.
• Promote a culture of accountability, integrity, excellence, and innovation.
• Ensure continuous technical training on modern automotive technologies.
• Enforce workplace safety standards and compliance protocols.

Compliance & Risk Management:

• Ensure compliance with all regulatory, environmental, and safety requirements.
• Implement and monitor workplace health and safety procedures.
• Oversee insurance policies, legal compliance, and asset protection measures.

Requirements:

• Bachelor’s Degree in Business Administration, Engineering, Automotive Technology, or related field (MBA is an added advantage).
• Minimum of 7–10 years’ experience in automobile operations management, preferably within luxury auto services.
• Strong financial management and business strategy skills.
• Proven leadership and team management experience.
• Solid understanding of OEM standards and modern automotive diagnostic systems.
• Excellent communication, analytical, and problem-solving skills.

Key Performance Indicators:

• A well-structured and efficiently run operation.
• Improved service turnaround times and reduced repeat repair cases.
• Increased revenue growth and improved profitability.
• High customer satisfaction and strong brand reputation among luxury vehicle owners.
• A motivated, high-performing workforce aligned with company objectives.
• Strong market positioning within the Edo State automobile industry.

Location: Benin City, Nigeria

Remuneration: NGN 1 Million Net