Client Engagement Manager

Responsibilities:

• Foster strong relationships with existing clients to drive satisfaction, loyalty, and long-term retention.
• Serve as the primary agency contact point for clients, ensuring seamless communication and exceptional service delivery.
• Leverage 2–5 years of experience in an advertising or marketing agency to understand client needs and deliver tailored solutions.
• Collaborate with creative, strategy, and account teams to deliver high-quality projects on time and within budget.
• Manage client communications, meetings, status updates, and feedback loops effectively.
• Monitor client satisfaction levels and proactively address concerns before escalation.
• Identify upsell and cross-sell opportunities; pitch new agency services to grow client accounts and revenue.
• Work closely with account planners to ensure client strategies align with agency goals and business objectives.

Requirements:

• 2–5 years of experience in an advertising or marketing agency environment.
• Strong client relationship management and stakeholder engagement skills.
• Excellent communication, presentation, and negotiation skills.
• Ability to manage multiple client accounts in a fast-paced environment.
• Strong commercial awareness with the ability to identify growth opportunities.
• Excellent organisational and time-management skills.
• Applicant must have Advertising or Experiential marketing experience

Remuneration: NGN 250,000 - 300,000