Apartment Manager

Responsibilities:

Daily Operations:

• Oversee the day-to-day running of the apartments, reception, kitchen, bar, laundry and other guest services.
• Ensure all apartments and common areas are clean, properly equipped and ready for guests.
• Confirm that check-in, check-out, reservations and payment procedures are followed correctly.
• Coordinate errands, laundry, food, drinks and other guest requests. 
• Conduct routine inspections of apartments and operational areas.

Guest Experience:

• Welcome guests and ensure they receive professional and courteous service.
• Monitor guest satisfaction throughout their stay.
• Respond promptly to guest enquiries, requests, complaints and emergencies.
• Resolve complaints professionally and escalate serious matters to management. 
• Follow up on guest feedback and recommend service improvements.
• Protect guests’ privacy and personal information.

Staff Supervision:

• Supervise front desk officers, cleaners, kitchen staff, bartenders, security personnel and other support staff.
• Prepare and monitor staff schedules, shifts, attendance and handovers. 
• Assign daily duties and confirm that tasks are completed properly. 
• Train employees on guest service, safety, cleanliness and operational procedures. 
• Address performance or conduct issues and report serious matters to management.
• Promote teamwork, accountability and professional conduct.

Kitchen and Bar Management:

• Oversee food and drink operations to maintain quality, hygiene and timely service.
• Monitor the use and sales of food, drinks and bar supplies.
• Ensure that all kitchen and bar transactions are properly recorded. 
• Confirm that stock is stored safely and used according to expiry dates. 
• Minimise waste, unauthorised consumption, shortages and stock losses.

Inventory and Procurement:

• Monitor apartment supplies, toiletries, cleaning materials, linen, kitchen items, drinks and other operational stock.
• Maintain accurate stock records and conduct regular physical stock counts.
• Approve or recommend purchases based on actual operational needs.
• Verify all items supplied before accepting delivery.
• Report damaged, missing, expired or low-stock items.
• Ensure that company assets and supplies are properly used and safeguarded.

Financial and Expense Control

• Monitor daily income and operational expenses.
• Verify payments received through bank transfer, cash or approved online channels.
• Ensure that receipts, invoices and supporting documents are obtained and properly filed.
• Maintain accurate records of room revenue, food and drink sales, laundry, errands and other services.
• Control unnecessary spending and prevent financial leakages.
• Reconcile daily transactions and submit regular financial and operational reports to management.
• Obtain management approval before making significant or non-routine purchases.

Maintenance and Safety:

• Monitor the condition of apartments, furniture, appliances, plumbing, electrical systems, pool and other facilities.
• Report faults promptly and coordinate approved repairs.
• Maintain a maintenance log and follow up until reported issues are resolved. 
• Ensure compliance with hygiene, fire safety, security and emergency procedures.
• Work with security personnel to maintain a safe environment for guests, staff and company property.
• Report accidents, damage, theft or unusual incidents immediately.

Administration and Reporting:

• Maintain accurate reservation, guest, payment, inventory, maintenance and incident records.
• Ensure all required checklists, registers and shift reports are completed correctly. 
• Prepare daily, weekly and monthly operational reports for management.
• Report occupancy levels, revenue, expenses, stock usage, guest feedback, maintenance issues and staff performance.
• Maintain confidentiality regarding guests, employees and business operations.
• Recommend practical improvements that will increase efficiency, control costs and improve the guest experience.

Requirements:

• A minimum of an OND in hospitality management, business administration, hotel management or a related field.
• 1-2 years’ experience in hospitality, hotel, short-let apartment, restaurant or facility operations.
• Previous supervisory or management experience is preferred.
• Experience with inventory, expense management and financial record-keeping.
• Good knowledge of Microsoft Excel, WhatsApp Business and basic digital record systems.
• Strong written and verbal communication skills

Required Skills and Personal Qualities:

• Strong leadership and staff-management skills.
• Excellent customer service and problem-solving abilities.
• Honest, accountable and financially responsible.
• Highly organised and attentive to detail.
• Able to manage multiple operational areas effectively.
• Calm and professional when handling complaints or emergencies. 
• Proactive and able to work with limited supervision.
• Good understanding of cleanliness, hygiene and hospitality standards. 
• Willingness to work flexible hours, including weekends and public holidays when required.

Key Performance Indicators:

• Performance will be assessed based on:
• Guest satisfaction and complaint resolution.
• Cleanliness and readiness of apartments.
• Accuracy of reservations, payments and operational records.
• Proper management of expenses and revenue.
• Inventory accuracy and reduction of avoidable waste or losses.
• Staff attendance, conduct and performance.
• Speed of maintenance reporting and resolution.
• Compliance with company procedures and service standards.
• Timeliness and accuracy of management reports.

Location: Agbor, Delta State

Probationary Period: 3 months

Remuneration: NGN 170,000 Monthly

Benefit: Accommodation

Working Hours: Monday to Friday – 7 am – 7 pm