Store Manager

Responsibilities:

Customer Service:

• Ensure exceptional customer experience through effective communication and issue resolution.
• Respond to customer complaints and concerns in a timely and professional manner.

Store Operations:

• Supervise and coordinate daily activities of sales floor staff and cashier.
• Monitor and maintain store appearance, cleanliness, and organization.
• Ensure adherence to company policies, procedures, and safety standards.

Inventory Management:

• Oversee inventory reception, storage, and replenishment.
• Conduct regular stock checks and report discrepancies.
• Implement inventory control measures to minimize waste and losses.
• Prepare purchase order, regularly reconcile  physical stock with stock level in the computer 

Sales and Merchandising:

• Implement visual merchandising strategies to drive sales.
• Monitor sales performance and adjust strategies accordingly.
• Conduct price checks and ensure accuracy.
• Assist with writing copy and graphic design for marketing campaigns 
• Create content for marketing and advertising the company and its products.

Requirements:

• 2+ years of retail supervisory experience.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work varied shifts, including weekends and holidays.
• Strong communication and interpersonal skills.
• Leadership and team management.
• Time management and organization.
• Conflict resolution and problem-solving.
• Basic math and analytical skills.
• Familiarity with retail operations and procedures.
• Experience with websites, Google Drive,  canvas, mail chimp is a plus.  
• Must reside within Ikeja/ Ogba. 
• A desire to assume a very hands on role in a growing creative small business 

Desirable:

• Bachelor's degree in Business, Management, or related field.
• Retail management certification or training.
• Experience with inventory management software.

Remuneration: NGN 100,000