Operations Manager

 Responsibilities:

• Develop, implement, monitor, and continuously improve Standard Operating Procedures (SOPs) to enhance efficiency across departments.
  
• Supervise day-to-day operations to ensure alignment with organizational goals and service delivery standards.
  
• Identify operational gaps, resource needs, or process inefficiencies and recommend effective corrective actions.
  
• Provide performance and progress reports to the Team Lead.
  
• Ensure compliance with company policies, quality standards, and project timelines
• Oversee the recruitment, onboarding, and documentation of new employees and interns.
  
• Coordinate and monitor internship programs, ensuring effective supervision, evaluation, and skill development.
  
• Conduct employee performance appraisals and support continuous professional development.
  
• Maintain accurate HR and administrative records in accordance with company policies.
  
• Resolve employee and client conflicts professionally, fostering a respectful and collaborative workplace culture.
  
• Promote employee engagement and ensure a conducive work environment that supports productivity and morale.
• Participate in marketing and strategy meetings, contributing to launch and execution plans.
  
• Offer managerial advice and operational guidance to improve decision-making and strategic alignment.
  
• Escalate critical operational or personnel issues to the Team Lead in a timely and appropriate manner.
  
• Support business growth initiatives through structured operations and efficient resource management.
• Oversee service quality to ensure customer satisfaction and adherence to project standards.
  
• Collaborate with internal teams to ensure client needs are met effectively and on schedule.
  
• Address and resolve client issues that may arise, maintaining professionalism and service excellence.

Requirements:

• Bachelor’s degree in Business Administration, Management, Human Resources, or a related field.
  
• Proven experience in operations, administration, or HR management.
  
• Organizational, analytical, and leadership skills.
  
• Excellent communication, interpersonal, and conflict-resolution abilities.
  
• Proficiency in office productivity tools and project management platforms.
  
• Ability to multitask, prioritize effectively, and work independently in a fast-paced environment.