Hotel manager

Responsibilities:

• Oversee the daily operations of the hotel, ensuring smooth and efficient service delivery across all departments.
• Lead and supervise hotel departments including Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and Administration.
• Develop and implement operational policies, procedures, and service standards.
• Monitor occupancy, room rates, revenue, expenses, and overall hotel profitability.
• Work closely with the Sales and Marketing team to increase occupancy, revenue, and market share.
• Ensure consistently high standards of guest service and promptly resolve complaints and operational issues.
• Recruit, train, supervise, motivate, and evaluate hotel staff to maintain a high-performing team.
• Monitor staff productivity, attendance, grooming, discipline, and compliance with hotel policies.
• Manage budgets, operating expenses, purchasing, inventory, and cost-control measures.
• Conduct regular inspections of guest rooms, public areas, facilities, and service operations.
• Ensure compliance with health, safety, hygiene, security, and regulatory requirements.
• Monitor guest feedback and implement initiatives to improve customer satisfaction and retention.
• Prepare operational, financial, and performance reports for management.
• Identify operational challenges and implement practical solutions to improve efficiency and profitability.

Requirements:

• Bachelor's Degree/HND in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field.
• Minimum of 5–7 years' experience in hotel operations, with at least 2–3 years in a managerial or supervisory position.
• Proven experience managing a hotel, resort, serviced apartment, or similar hospitality establishment.
• Strong knowledge of hotel operations, guest relations, revenue management, and cost control.
• Excellent leadership, communication, negotiation, and problem-solving skills.
• Strong financial and commercial understanding, including budgeting and expense management.
• Proficiency in Microsoft Office and hotel management/PMS software.
• Strong understanding of hospitality service standards, health and safety, and regulatory compliance.
• Ability to work under pressure and manage multiple departments effectively.
• Excellent organizational skills with strong attention to detail.
• Professional hospitality certification or relevant industry membership is an added advantage.

Key Competencies:

• Hotel Operations Management
• Leadership & Team Management
• Revenue & Cost Management
• Guest Experience Management
• Sales & Business Development
• Budgeting & Financial Control
• Staff Training & Development
• Quality Assurance
• Problem-Solving & Decision-Making
• Health, Safety & Compliance