General Manager

Responsibilities:

Operational Leadership

• Oversee daily operations across Froshtech Automotive and Froshtech Academy.
• Implement efficient systems, policies, and Standard Operating Procedures (SOPs).
• Ensure smooth workflow across diagnostics, repairs, modifications, and training programs.
• Maintain cleanliness, order, and professionalism throughout the facilities.

Staff Management & Discipline

• Enforce workplace discipline, punctuality, and professional conduct.
• Supervise department heads and ensure accountability across all units.
• Lead by example and inspire performance excellence.
• Ensure immediate response to staff misconduct or negligence.

Customer Experience & Client Relations

• Guarantee that every client receives premium service from reception to delivery.
• Resolve escalations promptly and maintain customer satisfaction above 95%.
• Oversee service quality, timeliness, and communication consistency.

Workshop & Technical Oversight

• Supervise workflow for diagnostics, repair jobs, and Frosh-ups.
• Coordinate technicians and ensure job cards are processed efficiently.
• Enforce job quality and delivery timelines.
• Prevent parts wastage and ensure resource control.

Financial & Inventory Accountability

• Approve operational expenditures within company limits.
• Track workshop inventory and ensure accurate record-keeping.
• Monitor revenue inflows, outstanding balances, and daily performance reports.
• Work with the Chief Accountant for weekly and monthly financial summaries.

Academy Management

• Supervise the academy’s administrative structure and staff performance.
• Oversee student welfare, training discipline, and academic flow.
• Enforce strict staff–student professionalism.
• Support the CEO and Academy Coordinator in strategic education initiatives.

Security & Facility Management

• Maintain strict internal security measures.
• Ensure immediate investigation of theft, negligence, or misconduct.
• Oversee CCTV, gate procedures, and access control systems.

Reporting & Documentation

• Provide daily, weekly, and monthly reports to the CEO.
• Maintain thorough documentation for all departments.
• Track KPIs, performance metrics, and progress indicators.

Requirements:

• Dynamic leader with strong decision-making ability
• Proven management experience
• Mindset to uphold Froshtech’s world-class standard