Customer Service Representative

NG44 Consulting Ltd

Customer Service & Support

Lagos Full Time

Recruitment NGN 150,000 - 250,000

Easy Apply

Job Summary

A Customer Service Representative (CSR) interacts with customers to provide information, resolve issues, and ensure customer satisfaction with a company's products or services.

Minimum Qualification : Diploma
Experience Level : Entry level
Experience Length : 1 year

Job Description/Requirements

Responsibilities:

Customer Interactions:

Respond to customer inquiries via phone, email, chat, or in person.
Address customer concerns, complaints, or issues professionally.
Provide accurate information about products/services.

Issue Resolution:

Resolve customer problems efficiently and effectively.
Escalate complex issues to supervisors or relevant teams when necessary.

Customer Feedback:

Gather customer feedback to improve products/services.
Document interactions and feedback for future reference.

Process Transactions or Requests:

Handle transactions like orders, returns, or exchanges as needed.
Assist with customer requests related to accounts or services.

Collaboration:

Work with other teams (e.g., sales, operations) to resolve customer issues.

Requirements:

High school diploma or equivalent; some positions may require a degree.
Excellent communication and interpersonal skills.
Customer service experience is preferred in some roles.
Ability to handle stressful situations professionally.
Basic computer skills for using CRM systems or other software.

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