Customer Service Representative

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Provide prompt and friendly customer support daily.
• Confirm payments made by customers and accurately input them into the computer platform.
• Collect payments from customers and issue receipts.
• Ensure speed and accuracy in billing and processing client payments.
• Acknowledge and resolve customer complaints effectively and professionally.
• Develop a thorough understanding of our services to answer customer inquiries confidently.
•  Keep detailed records of customer interactions, transactions, comments, and complaints.
•  Communicate and coordinate with colleagues and other departments as needed.
• Provide feedback to management on the efficiency of the customer service process.
• Supervise and manage a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional support throughout customer interactions.

Requirements:

• Minimum of a diploma in any discipline.
• Female candidates are preferred.
• Proficiency in Microsoft Office and general computer literacy.
• Ability to remain calm under pressure or when dealing with upset customers.
• Experience working in customer service roles or teams is an advantage.
• Candidates must reside in or around Oshodi, Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, Abulado, or nearby areas.
• Proximity to the office branches at Trade-Fair, Oshodi, and Amuwo is a significant advantage.