Client Service Consultant

Responsibilities:

• Delivering an excellent standard of customer service to the clients and workers under your management.
• Building relationships with your clients and workers to fully understand their requirements and placing suitably matched candidates into the shifts/placements you are given.
• Calling our existing workforce to collect availability and being responsible for providing our candidates with work in your designated area.
• Calling and mailing clients for shift availability.
• Contacting new client locations.
• Shift-filling by matching a candidate’s availability with the client’s requirements.
• Booking of shifts and approving covered shift
• Being persuasive and able to handle complaints and objections.
• Building strong working relationships
• Compliance, working closely with the compliance department to arrange interviews and support the clearance process of new candidates.
• Monitoring your own progress towards the target you have set.
• Weekly preparation of business performance results, hourly, locations, and sites by making use of the company’s weekly confirmation sheet
• End-to-end reconciliation of timesheets on Temployer/Pulse, working closely with the finance department.

Requirements:

• Minimum of 3 years of experience
• HND in any relevant course of study