Customer Service Representative
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Job summary
Our Customer Service Representative connects Awameal to customers by answering chats via WhatsApp or Instagram, handling calls, taking orders, and ensuring every experience is smooth and satisfying.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
1 year
Job descriptions & requirements
Responsibilities:
- Respond promptly to customer enquiries on WhatsApp, Instagram, and phone calls.
- Accurately take and pass customer orders to the operations team.
- Provide product and service information clearly to customers.
- Follow up on orders to ensure timely delivery and customer satisfaction.
- Handle complaints or issues professionally and escalate when necessary.
- Maintain proper records of customer interactions and feedback.
Requirements:
- Minimum SSCE qualification.
- At least 1 year of relevant work experience in customer service, sales, or related roles.
- Strong written and spoken communication skills (English + Igbo is a plus).
- Good knowledge of WhatsApp, Instagram, and basic phone etiquette.
- Ability to multitask and stay organised under pressure.
- Attention to detail when taking and passing orders.
- Friendly, patient, and customer-first attitude.
- Basic knowledge of food service is an advantage.
- Previous CSR experience is a plus but not mandatory.
Location: Owerri
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