New
2 weeks ago
Customer Service Representative
DeliciousnessNaija Catering Services
Customer Service & Support
Hospitality & Hotel
NGN
75,000 - 150,000
Easy Apply
Job Summary
We seek to hire a Customer Service Representative to help provide exceptional customer service through various channels, including phone, email, and chat. The ideal candidate will efficiently handle customer inquiries, complaints, and requests in a timely and professional manner. Process orders, manage reservations, and provide accurate information
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat, ensuring a positive experience.
- Resolve customer complaints and issues efficiently while maintaining professionalism.
- Provide accurate information about products, services, and company policies.
- Update and maintain customer records in the database with attention to detail.
- Collaborate with other departments to resolve complex customer concerns.
- Follow up with customers to ensure their issues are fully resolved and satisfaction is achieved.
- Handle multiple customer interactions simultaneously while adhering to service quality standards.
- Stay updated on product knowledge and company procedures to provide effective support.
Requirements:
- Bachelor's degree in any field.
- Fluency in English, both written and spoken.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficient in using computer systems and software applications.
- Previous experience in customer service or a related field is preferred.
- Ability to multitask and work under pressure.
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