Zonal Manager
Jobberman Nigeria Recruitment
Management & Business Development
Job Summary
We’re looking for a leader who will act as the CEO of a zone, responsible for leading strategy, driving growth, ensuring operational excellence, and managing financial performance. You will oversee a team that includes an Assistant Zonal Manager and Zonal Operations Associates while ensuring the zone consistently meets performance, quality, and profitability goals. This is a high-impact role. Your decisions will directly influence brand expansion, customer experience, and vendor success across your zone. You will collaborate closely with other leaders and cross-functional teams, translating company strategy into actionable initiatives at a local level.
- Minimum Qualification : MBA / MSc
- Experience Level : Senior level
- Experience Length : 5 years
Job Description/Requirements
Responsibilities:
- Define the growth roadmap for your zone in alignment with overall company strategy and objectives.
- Translate company-wide initiatives into zonal strategies adapted to local realities.
- Make final decisions on strategy, operations, financials, and risk management for your zone.
- Oversee daily logistics, deliveries, and service quality across the zone.
- Monitor and approve key performance metrics, including number of orders, active riders, daily active users (new vs. retained), delivery times, CSAT, and number of active vendors.
- Provide regular reports and actionable insights to HQ to influence company strategy.
- Lead recruitment strategy, performance reviews, and escalations for all agents and driver coordinators.
- Foster a high-performance culture, motivating and energising your team.
- Mentor, coach, and provide continuous development opportunities for your team members.
- Build and maintain relationships with key vendors, resolving escalated issues.
- Own the zonal P&L, manage budgets, allocate resources effectively, and ensure profitable growth.
- Ensure compliance with all legal, regulatory, and safety requirements.
- Collaborate closely with the Assistant Zonal Manager, delegating execution, KPI tracking, daily reporting, onboarding, training, and operational oversight.
- Identify and mitigate operational risks, bottlenecks, and vendor or service challenges proactively.
- Drive operational efficiency and implement best practices to improve performance and scalability in the zone.
Requirements:
- Have 5+ years’ management experience in E-commerce, Mobility, Logistics, Fintech, Banking, or other marketplace-driven industries.
- Hold a Master’s degree, MBA or equivalent degree in STEM (required).
- Have experience across at least two of the industries listed above.
- Are comfortable thinking on your feet, making decisions in ambiguity, and solving complex operational problems.
- Are a results-driven leader with a founder’s mindset.
- Can balance big-picture strategy with operational execution.
- Communicate effectively to inspire, align, and energise teams.
- Are commercially minded, data-driven, and able to measure success through KPIs.
- Are skilled at influencing stakeholders across different functions, including vendors and riders.
Location: Ikeja, Lagos
Work Mode: Hybrid
Important Safety Tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
