Zonal Manager

Responsibilities:

• Define the growth roadmap for your zone in alignment with overall company strategy and objectives.
• Translate company-wide initiatives into zonal strategies adapted to local realities.
• Make final decisions on strategy, operations, financials, and risk management for your zone.
• Oversee daily logistics, deliveries, and service quality across the zone.
• Monitor and approve key performance metrics, including number of orders, active riders, daily active users (new vs. retained), delivery times, CSAT, and number of active vendors.
• Provide regular reports and actionable insights to HQ to influence company strategy.
• Lead recruitment strategy, performance reviews, and escalations for all agents and driver coordinators.
• Foster a high-performance culture, motivating and energising your team.
• Mentor, coach, and provide continuous development opportunities for your team members.
• Build and maintain relationships with key vendors, resolving escalated issues.
• Own the zonal P&L, manage budgets, allocate resources effectively, and ensure profitable growth.
• Ensure compliance with all legal, regulatory, and safety requirements.
• Collaborate closely with the Assistant Zonal Manager, delegating execution, KPI tracking, daily reporting, onboarding, training, and operational oversight.
• Identify and mitigate operational risks, bottlenecks, and vendor or service challenges proactively.
• Drive operational efficiency and implement best practices to improve performance and scalability in the zone.

Requirements:

• Have 5+ years’ management experience in E-commerce, Mobility, Logistics, Fintech, Banking, or other marketplace-driven industries.
• Hold a Master’s degree, MBA or equivalent degree in STEM (required).
• Have experience across at least two of the industries listed above.
• Are comfortable thinking on your feet, making decisions in ambiguity, and solving complex operational problems.
• Are a results-driven leader with a founder’s mindset.
• Can balance big-picture strategy with operational execution.
• Communicate effectively to inspire, align, and energise teams.
• Are commercially minded, data-driven, and able to measure success through KPIs.
• Are skilled at influencing stakeholders across different functions, including vendors and riders.

Location: Ikeja, Lagos

Work Mode: Hybrid