Operations Manager

Responsibilities:

KPI, OKR & Organisational Goal Tracking:

• Build and maintain KPI/OKR dashboards (weekly and monthly) across key functions. 
• Track targets vs. actuals, identify variance drivers, and propose corrective actions with owners and timelines.
• Maintain a single source of truth for organisational priorities, milestones, and performance metrics.
• Prepare concise performance summaries for CEO and leadership meetings; highlight wins, risks, blockers, and decisions needed. 

CEO Office Operating Cadence & Execution Follow-through:

• Run the CEO operating rhythm: meeting agendas, weekly priorities, monthly reviews, and quarterly planning preparation. 
• Document action items, assign owners, track due dates, and follow up to closure; ensure decisions translate into execution.
• Create and maintain a cross-functional initiative tracker covering strategic projects and key deliverables.
• Escalate slippage and bottlenecks early with options, trade-offs, and recommended next steps. 

Strategic Initiatives & Project Coordination:

• Support Management-led initiatives 
• Coordinate project plans, workstreams, timelines, and stakeholder inputs; ensure deliverables are complete and on time.
• Develop simple project artefacts: briefs, timelines, RAID logs (risks/actions/issues/decisions), and stakeholder communication notes.
• Work with internal leads and external consultants to maintain momentum and clarity across complex initiatives. 

Reporting, Presentations & Executive Communications:

• Draft executive-ready updates, one-pagers, and slide decks for leadership, partners, and internal alignment. 
• Prepare meeting packs, executive summaries, and performance reports with clear narrative and data support.
• Support board/advisory preparation as needed: timelines, KPI snapshots, decisions required, and follow-up tracking.
• Maintain organised records of key decisions, policies, and leadership communications. 

Data, Systems & Process Improvement:

• Improve reporting reliability by defining data inputs, owners, update cadence, and quality checks. 
• Help implement lightweight systems for tracking (e.g., Smartsheet/Asana/Notion/Jira/Sheets) and standardise templates.
• Identify process gaps and recommend improvements to reduce delays, improve handoffs, and increase accountability.
• Support documentation control for operational SOPs and key internal processes as needed. 

Administrative and Coordination Support:

• Provide high-quality coordination support to the Management: scheduling, preparation for key meetings, and stakeholder coordination. 
• Assist with travel planning and logistics when required; ensure agendas and materials are prepared in advance.
• Coordinate internal events/workshops for planning, quarterly reviews, and cross-functional alignment sessions.
• Act as a reliable point of contact for follow-ups and operational coordination across leadership and teams. 

Requirements:

• Bachelor’s degree in Business, Operations, Public Health, Life Sciences, Engineering, or equivalent professional experience. 
• 7+ years of experience in operations, strategy, project coordination, program management, consulting, or executive office support.
• Strong quantitative skills and comfort working with KPIs, dashboards, and performance reporting.
• Advanced proficiency in Excel/Google Sheets and PowerPoint/Google Slides; able to create clear executive materials.
• Excellent written and verbal communication skills; able to synthesise complex information into clear actions.
• Strong organisational and stakeholder management skills; able to coordinate across senior leaders and teams.
• High discretion and professionalism; comfortable handling sensitive information and executive priorities.

Highly Desirable (Preferred):

• Experience supporting a CEO/COO office or leading operational cadence in a fast-growing organisation.
• Experience with OKR frameworks, KPI trees, and operating rhythms (weekly business reviews, monthly performance reviews).
• Familiarity with clinical research, healthcare operations, biotech, or regulated environments (GCP/GxP awareness is a plus).
• Proficiency with project management tools (Asana, Jira, Smartsheet, Notion, Monday.com, etc.).
• Experience building templates and systems that improve organisational execution and transparency.