Ticketing Manager

Responsibilities:

• Manage and supervise daily ticketing operations
• Oversee ticket sales, reservations, and customer inquiries
• Ensure accuracy in ticket issuance, pricing, and availability
• Develop and implement ticketing policies, procedures, and best practices
• Train, supervise, and evaluate ticketing staff
• Coordinate with vendors, partners, and internal departments
• Monitor ticketing system performance and troubleshoot issues
• Prepare and present periodic sales and performance reports
• Ensure compliance with company standards and industry regulations
• Handle escalated customer issues and resolve them promptly

Requirements:

• Bachelor’s degree in Business, Tourism, Hospitality, or related field (preferred)
• Minimum of 3–5 years of experience in ticketing operations or a similar role
• Strong knowledge of ticketing platforms and reservation systems
• Excellent communication and customer service skills
• Strong leadership and team management capabilities
• High level of accuracy, organization, and attention to detail
• Ability to work under pressure and handle high-volume transactions
• Proficiency in MS Office and ticketing software

What We Offer

• Competitive salary and benefits package
• Opportunities for professional growth
• A dynamic and supportive work environment