Store Manager

Responsibilities:

Sales & Revenue Growth:

• Develop and execute sales strategies to achieve store targets.
• Analyse sales performance and identify areas for improvement.
• Implement promotions, discounts, and marketing campaigns to drive sales.
• Monitor competitor pricing and market trends.

Customer Experience & Service Excellence:

• Ensure high levels of customer satisfaction through exceptional service.
• Handle customer inquiries, complaints, and escalations professionally.
• Train staff in customer service best practices.
• Maintain a welcoming and engaging store environment.

Team Leadership & Staff Management:

• Recruit, train, and mentor sales associates.
• Schedule shifts and manage staff productivity.
• Conduct performance reviews and provide feedback.
• Foster a team-oriented culture with clear communication.

Inventory & Stock Management:

• Ensure adequate stock levels and timely replenishment.
• Monitor and reduce stock shrinkage (theft, damage, mismanagement).
• Coordinate with suppliers and warehouse teams for deliveries.
• Implement inventory control measures to optimise stock turnover.

Store Operations & Compliance:

• Maintain store cleanliness, organisation, and visual merchandising standards.
• Ensure compliance with company policies, safety regulations, and operational SOPs.
• Oversee cash handling, POS operations, and daily sales reconciliation.
• Conduct regular store audits and resolve operational issues.

Reporting & Business Analysis:

• Generate sales, inventory, and customer reports for management.
• Analyse key performance metrics (KPIs) to identify trends.
• Provide insights and recommendations to improve store performance.
• Implement business intelligence tools for data-driven decision-making.

Requirements:

• Bachelor’s degree in business or HND Retail Management, or a related field (preferred).
• 3+ years of experience in retail management.
• Strong leadership and people management skills.
• Excellent sales and customer service abilities.
• Proficiency in retail management software (POS, inventory, CRM).
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced, target-driven environment