Salon Operations Lead/Manager

Responsibilities:

Operational Management:

• Oversee and supervise daily salon operations to ensure smooth workflow, efficiency, and service excellence. 
• Maintain salon hygiene, safety, cleanliness, and sanitation standards. 
• Ensure the facility, equipment, products, and tools are stocked, functional, and well managed and comply with standards.  
• Manage scheduling, ensuring optimal staff-client matching and minimizing wait time.
• Monitor workflow, staff performance, and customer experience. 
• Oversee product ordering, inventory control, stocktaking, and vendor relationships. 

Staff Leadership & Training:

• Provide leadership and guidance to all department heads and staff. 
• Supervises stylists, assistants, cleaners, front desk staff, client experience staff, call center staff, and customer service staff. 
• Lead onboarding, training ongoing skills development along with HR 
• Monitor performance, enforce policies, and conduct quarterly evaluations along with HR
• Foster a positive, respectful, and growth-driven work culture 
• Manage shift scheduling and attendance tracking 
• Ensure compliance with company policies, safety regulations, and  legal requirements. 
• Enforce company standards and discipline where necessary 

Client Experience & Service Excellence: 

• Ensure a consistent, high-quality & luxury client experience across all touch points that aligns with the  brand 
• Resolve disputes or complaints professionally and promptly. 
• Maintain a strong customer-focused culture. 
• Oversee client care from booking to post-service follow-up 
• Ensure consultations follow healthy hair standards and protocols 

Business Development & Reporting:

• Drive business growth through strategic planning and execution. 
• Track stylists' KPIs, including retention, upsells, booking volume, and product sales
• Work with the leadership team to improve systems, services, and efficiency 
• Identify opportunities for improvement, expansion, and increased profitability 
• Track industry trends and recommend innovative ideas 
• Promote brand standards and uphold company values 
• Support marketing efforts, including campaigns, events, and promotions 
• Prepare daily, weekly, and monthly operations reports 
• Prepare month-end budgets with the inventory manager 

Requirements:

• Minimum 4-5 years of experience in operations or a similar role.  
• Strong leadership and team management skills 
• Excellent communication, organization, and customer service skills 
• Ability to multitask, prioritize, and solve problems proactively 
• Proficiency with salon booking software, spreadsheets, and digital communication tools
• Familiarity with healthy hair care practices is an added advantage 

Preferred Attributes:

• Calm under pressure and emotionally intelligent 
• Detail-oriented with a high standard for cleanliness and experience 
• Results-driven and comfortable enforcing structure and discipline when required.
• Passion for wellness/hair care/beauty

Remuneration: NGN 350,000 - 450,000