Relationship Officer

Responsibilities:

• Identify opportunities and promote the Bank’s products.
• Acquire new customers and nurture business relationship(s) with potential customers (e.g. high net worth individuals, corporate bodies etc.).
• Manage relationships with key accounts owners and ensure growth in deposit and prompt loan repayment.
• Build long-term relationship with clients and customers.
• Prepare Credit Appraisal Memorandum (CAM) and manage credit risk within applicable limit.
• Attend related forums, seminars, business receptions, etc. to learn about the latest market developments, business opportunities and existing competitors.
• Create and enforce plans/strategies that will boost positive brand perception and ensure customer needs are met.
• Effectively initiate and complete accounting opening documentation for customers in accordance with the KYC guidelines.
• Perform other duties as assigned by the Business Development Manager.

Requirements:

• A minimum of first degree or its equivalent in any discipline.
• A master’s degree or Professional qualification/Certification will be an added advantage.(not compulsory).
• Post -graduation experience in marketing of Bank’s Products and Services will be an added advantage.
• Good selling skills and ability to win customers’ trust.
• Negotiation skills and ability to ‘close the deal’.
• Good understanding of Mortgage loan system and credit appraisal system.
• Strong Communication Skills and client management skills.
• Analytical problem solving with ability to generate ideas.
• Ability to use own initiative and pay close attention to detail.
• Organization and ability to cope with competing demands.
• Good Office etiquette and interpersonal skills.
• Strategic thinking and ability to solve problems.
• Ability to work in a team and independently.

Key Performance Indicators:

• Market share in geographical location.
• Growth in total deposit balance.
• Overall profitability of the Bank (Revenue growth).
• Customer growth (Number of new and repeat customers).
• Number improved (existing) and new products/services.
• Accuracy and completeness of reports.
• Number of non-Performing Loan
• No of complaints from external and Internal customer s
• Internal Control Exceptions/Audit Opinion
• Effective administration of NHF loan

Key Result Areas:

• Deposit mobilization
• Quality of Mortgage loans booked
• Loan repayment
• Sound credit judgement
• Number of HNI Accounts
• Non-performing loans
• Number of new, active account and Number of repeat customers