Recurrent Manager

Responsibilities:

Recurring Revenue Management

• Monitor, track, and grow Monthly Recurring Revenue (MRR) and Annual Recurring Revenue (ARR).
• Ensure timely renewals of all service subscriptions and contracts
• Identify upsell and cross-sell opportunities to increase recurring revenue.
• Maintain accurate revenue forecasts and renewal pipelines.

Customer Retention & Account Management

• Serve as the main point of contact for recurring clients.
• Manage customer onboarding, relationship management, and satisfaction.
• Address customer concerns and ensure service delivery meets SLAs.
• Reduce churn by implementing proactive retention strategies.

Billing & Collections Coordination

• Work with Finance to ensure accurate invoicing for all recurring customers.
• Follow up on outstanding invoices to reduce debtor days.
• Ensure billing disputes are resolved quickly and professionally.

Service Delivery & Operations

• Collaborate with technical teams to ensure service uptime, maintenance, and issue resolution.
• Ensure all recurring services are delivered according to agreed timelines.
• Monitor performance dashboards for anomalies in system performance or client usage.

Reporting & Analytics

• Prepare weekly, monthly, and quarterly performance reports.
• Track metrics such as churn rate, renewal rate, customer lifetime value, MRR growth, and service performance KPIs.
• Provide insights to support strategic decisions.

Process Improvement

• Develop and optimize operational processes for renewals, billing, onboarding, and issue resolution.
• Recommend improvements to customer experience and product adoption.
• Ensure compliance with company policies and data security standards.

Requirements:

• Bachelor’s degree in Business Administration, IT, Operations Management, or related field.
• 3–7 years of experience in recurring revenue management, customer success, or operations in an IT or SaaS environment.
• Proven experience managing subscription-based products or services.
• Strong understanding of SaaS metrics and recurring revenue models.
• Excellent communication and customer management skills.Strong analytical and reporting abilities.
• Good understanding of IT systems, cloud services, or digital products.
• Ability to manage multiple accounts and projects simultaneously.
• Proficiency in CRM tools, subscription management systems, and Excel.
• Detail-oriented and process-driven.
• Proactive, customer-focused, and business-minded.
• Strong leadership and problem-solving skills.
• Team player with a high sense of responsibility.

Key Performance Indicators (KPIs)

• Churn rate reduction
• Customer satisfaction (CSAT & NPS scores)
• Renewal rate (%)
• MRR/ARR growth
• Billing accuracy
• Service uptime & SLA adherence
• Customer onboarding time and adoption metrics