Operations Manager, Cloud Kitchen

Responsibilities:

Operations & Process Management:

• Oversee daily operations across all kitchen brands and virtual outlets.
• Ensure timely and accurate order fulfilment through all delivery platforms (e.g., Jumia Food, Glovo, Bolt Food, etc.).
• Implement and monitor standard operating procedures (SOPs) for food preparation, packaging, and dispatch.
• Coordinate with the culinary team to ensure consistency in food quality and presentation.
• Manage workflow schedules and ensure optimal use of manpower and kitchen capacity.

Inventory & Supply Chain Management:

• Supervise procurement, inventory control, and stock rotation to prevent shortages or wastage.
• Monitor vendor performance, negotiate pricing, and ensure timely delivery of raw materials and packaging.
• Maintain accurate inventory records and conduct regular audits.

Quality, Hygiene & Safety Compliance:

• Ensure full compliance with food safety and hygiene regulations (e.g., HACCP standards).
• Conduct routine checks on cleanliness, equipment functionality, and kitchen safety.
• Organise regular staff training on hygiene and operational protocols.

Financial & Cost Control:

• Track daily sales and operational costs, ensuring profit targets are met.
• Prepare weekly/monthly operational reports and performance analyses.
• Identify and implement cost-saving measures without compromising quality.

Technology & Delivery Platform Management:

• Manage integration and performance on delivery platforms (e.g., POS systems, aggregator dashboards).
• Track orders, resolve technical or order-related issues, and maintain real-time communication with platforms.
• Use analytics to optimise menu performance and operational efficiency.

Team Leadership & Staff Management:

• Supervise kitchen staff, dispatch riders, and support team members.
• Conduct staff appraisals, manage shift rosters, and ensure discipline and teamwork.
• Recruit, train, and mentor staff for performance excellence and service quality.

Customer Service & Feedback Management:

• Monitor customer ratings and reviews; address complaints or operational lapses promptly.
• Work closely with marketing and customer service teams to enhance customer experience.

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• 3–5 years of proven experience in F&B operations (preferably in a cloud kitchen, restaurant, or QSR setup)
• Experience managing delivery platforms and high-volume food operations
• Certification in Food Safety or HACCP (an advantage)
• Strong leadership and people management skills
• Excellent organisational and problem-solving ability
• In-depth understanding of kitchen operations and food production workflows
• Proficiency in delivery platform dashboards and POS systems
• Financial literacy and ability to interpret data and KPIs
• Strong communication and multitasking abilities
• Knowledge of food safety standards and compliance regulations

Remuneration: NGN 200,000 - 250,000