Health Operations Manager

Responsibilities:
Operations Management:

• Lead day-to-day operations, ensuring that projects and client accounts run efficiently and meet performance standards.
• Design, implement, and refine systems and standard operating procedures (SOPs) to streamline processes and ensure consistency.
• Coordinate cross-functional activities among teams, clients, and leadership to maintain smooth workflow and communication.
• Anticipate and resolve operational challenges quickly to minimize disruptions.
• Oversee compliance with internal standards, client expectations, and healthcare data confidentiality regulations (HIPAA or equivalent).

Client Acquisition, Relations & Service Delivery:

• Coordinate overseas client acquisition
• Act as the main liaison between Afri Med Connect and healthcare clients, ensuring service excellence and consistent communication.
• Conduct client performance reviews, address service concerns, and identify opportunities for operational improvements.
• Track client deliverables, satisfaction levels, and service quality metrics.
• Collaborate with leadership to develop client retention and service improvement strategies.

Team Leadership, Talent Acquisition & Management:

• Oversee talent acquisition and training of new employees, and supervise, mentor, and support healthcare virtual assistants, coordinators, and operational managers.
• Ensure all team members receive proper onboarding, ongoing training, and performance evaluations.
• Monitor workloads and productivity to ensure optimal resource allocation.
• Identify staffing needs and participate in the recruitment and placement of high-performing team members.
• Promote a positive, collaborative, and growth-oriented team culture.

Analytics & Reporting:

• Develop and track KPIs related to operational efficiency, client satisfaction, and team productivity.
• Analyze data to identify trends, areas for improvement, and potential risks.
• Prepare detailed operational and client performance reports for leadership with actionable insights.
• Use data to guide strategic decision-making and continuous process improvement.

Requirements:

• Bachelor’s degree in Healthcare Administration, Business Management, Operations Management, or a related field.
• Minimum of 3+ years of experience in healthcare operations, practice management, or virtual health administration. Health/medical related experience is a must.
• Proven track record of managing teams, improving systems, and driving operational results.
• Strong understanding of healthcare/medical workflows, scheduling, and client service delivery.
• Excellent communication skills with foreign clients, leadership, and analytical skills.
• Experience with healthcare/medical or CRM software (e.g., Zoho, Monday.com, Asana, or similar).
• Ability to work across time zones and manage multicultural teams.
• Experience in telehealth, healthcare outsourcing, or virtual healthcare assistant services.
• Knowledge of HIPAA compliance and patient data privacy standards.
• Familiarity with project management tools and reporting dashboards.
• Strategic mindset with the ability to balance long-term planning and daily operations.

Benefits:

• Base pay + Performance-based incentives tied to client satisfaction and operational outcomes.

Work Schedule: 8:00 AM – 5:00 PM US Eastern Time (Equivalent to 1:00 PM – 10:00 PM West Africa Time-Nigeria)

Location: Ikate, Lekki, Lagos