Head of Operations

Responsibilities:

• Lead and oversee all outlet operations to meet sales, profitability, and service delivery targets.
• Ensure adherence to brand standards, SOPs, food safety, and hygiene practices.
• Partner with Finance, Marketing, Supply Chain, and HR teams to drive seamless operational alignment.
• Implement performance tracking systems and outlet KPIs to optimise efficiency.
• Develop and execute expansion strategies — including new site openings, refurbishments, and relocations.
• Collaborate with Marketing and Product teams to improve menu offerings and pricing strategies.
• Champion customer satisfaction through service quality, training, and feedback-based improvements.
• Manage P&L per outlet and identify areas for cost optimisation and revenue growth.
• Lead, coach, and develop operational teams to sustain a high-performance culture.

Requirements:

• Bachelor’s degree in Business, Hospitality, or Operations Management (MBA preferred).
• 8–12 years of proven experience in a Quick Service Restaurant (QSR), with at least 4 –5 years in a leadership capacity.
• Strong financial acumen and experience managing P&L, budgets, and cost structures.
• Excellent leadership, analytical, and communication skills.
• Hands-on knowledge of POS, inventory management, and operational reporting systems.
• Must reside in or be willing to work on the Lagos Mainland with flexibility for site travel.

KPI

• Outlet sales growth and profitability
• Cost efficiency and inventory turnover
• Customer satisfaction and retention metrics
• Operational audit scores and compliance

What We Offer

• Staff retention, training effectiveness, and promotion rates
• Execution of new outlet openings and refurbishments
• HMO / Medical coverage
• Duty lunch and annual leave allowance
• Transport/fuel and communication allowances
• Opportunity to lead and shape the future of a growing QSR brand