Head of Operations

Responsibilities:

• Coordinate with senior management to formulate and implement organizational strategy
• Work with the senior management to design long-term operational goals and performance goals
• Maximize the efficiency of staff/internal team through team collaboration and process analysis 
• Develop the strategic goals for operational efficiency and increased productivity 
• Work with project managers to develop budgets 
• Ensure regulatory compliance 
• Reporting of operational processes and progress 
• Assess program needs, develop the needed program, designate funding for the program, and evaluate the program’s effectiveness.
• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
• Leverage existing relationships with team members, external partners, and vendors to make decisions regarding operational activity and strategic goals
• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
• Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs
• Design policies and adhere to the company’s policies and standards, and ensure that laws and regulations are being followed by the team with integrity, establish and maintain a trusting, inclusive, and productive environment
• Plan, implement, and evaluate all MTG programs and projects
• Designing the process for program implementation including deadlines and milestones 
• Develop of approve project budgets and operations 
• Initiate and set goals for programs according to the strategic objectives of the organization
• Supervise all program and project managers and provide feedback to senior management 
• Apply change, risk, and resource management when needed
• Ensure all programs and projects adhere to legal guidelines and internal policies
• Read all managers' reports to determine progress, concerns, and the way forward
• Interface with partners, and program beneficiaries, as necessary 
• Be involved in media rounds to enhance the progress of programs and projects 
• Keep senior management informed with detailed and accurate reports or presentations

Requirements: 

• Minimum academic qualifications of a bachelor's degree in nay related discipline 
• Additional certifications are an added advantage
• Excellent written and verbal communication skills
  
• Knowledge of operations functions (pay & benefits, recruitment, training & development, etc.)
• Knowledge of operations systems and databases.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Strong leadership skills
• In-depth knowledge of labor laws and operations practices.
• Ability to analyze problems, solve problems, and make decisions