General Manager

Responsibilities:

Pre-Opening & Setup:

• Lead all pre-opening activities to ensure the hotel is operational at launch
• Develop and implement hotel SOPs, policies, and operational systems
• Coordinate with contractors, suppliers, and consultants during the setup phase
• Oversee recruitment, onboarding, and training of all hotel staff

Operations Management:

• Manage daily hotel operations across all departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and Administration
• Ensure consistent service standards and high levels of guest satisfaction
• Handle guest relations, feedback, and complaint resolution professionally

Financial & Commercial Management:

• Manage and control annual budgets and forecasts
• Monitor revenues, expenses, and profitability
• Implement pricing, sales, and occupance,
• Strategies, maximise revenue performance

People Management:

• Lead, motivate, train, and discipline staff in line with company policy
• Conduct performance reviews and staff development initiatives
• Ensure compliance with labour laws and internal HR
• Protect hotel assets and maintain quality and cost-control standards

Requirements:

• Minimum 5–8 years’ experience in hotel operations, including senior management
• Proven experience in hotel pre-opening or startup environments
• Strong leadership, financial, and organisational skills
• Excellent communication, problem-solving, and guest service orientation