Customer Care Representative

Responsibilities:

Client Communication and Relationship Management 

• Handle inquiries from prospective and existing clients via phone calls, emails, social media, and in-person visits. 
• Provide accurate information about properties, services, and company policies. 
• Maintain a professional and courteous attitude in all interactions. 

Complaint Resolution 

• Address client complaints efficiently and escalate complex issues to the appropriate department for resolution. 
• Follow up on complaints to ensure they are resolved promptly. 
• Keep records of all client concerns and track resolutions for future reference. 

Client Follow-Up and Retention 

• Conduct follow-ups with clients who have made inquiries, attended inspections, or shown interest in properties. 
• Maintain positive client relationships by providing updates on new properties, promotions, and company initiatives. 
• Gather feedback from clients to improve service delivery. 

Accurate Record Keeping 

• Maintain a database of client information, inquiries, complaints, and resolutions. 
• Document all interactions with clients for accountability and future reference. 
• Prepare and submit periodic reports on client concerns and satisfaction levels. 

Coordination with other departments  

• Work closely with sales, marketing, and legal teams to provide accurate information to clients.
• Ensure that client requests are communicated to the relevant teams for prompt action.
• Support administrative tasks related to customer service and documentation. 

Ensuring Professionalism and Brand Representation 

• Uphold the company's reputation by providing excellent service and maintaining professionalism in all interactions. 
• Represent the company at events, property inspections, and client meetings when required. 
• Ensure that all client-facing communication aligns with the company's brand guidelines and values. 

Site Inspection Coordination 

• Assist clients in scheduling site inspections and provide them with the necessary details. 
• Coordinate with the admin and logistics teams to ensure smooth transportation arrangements. 
• Gather client feedback after inspections to improve future experiences. 

Customer Satisfaction Monitoring 

• Conduct surveys and gather feedback to measure client satisfaction and identify areas for improvement. 
• Analyze client complaints and feedback trends to suggest improvements in service delivery

Requirements:

• Bachelor's degree in a related field (Business, Communications, Customer Service, or  equivalent) 
• Proven customer service experience, preferably in a similar industry 
• Excellent communication, interpersonal, and problem-solving skills 
• Ability to work in a fast-paced environment, handling multiple priorities and customer  interactions simultaneously 
• Strong analytical and conflict resolution skills, with a customer-centric mindset 
• Excellent customer service and communication skills 
• Ability to build rapport with customers 
• Professional demeanor and presentation
• Top-notch dressing sense