Customer Service Officer

• Customer support: Serve as the first point of contact; handle inbound and outbound calls, emails, and chat; troubleshoot and resolve customer issues.
• Sales by phone: Drive sales through targeted outbound calls, follow-ups, and telesales campaigns; convert leads and upsell/cross-sell relevant products and services.
• Follow-up & targets: Proactively follow up with customers and marketing representatives to ensure sales targets and assigned tasks are met.
• Escalation & coordination: Escalate critical enquiries and unresolved complaints to designated personnel and work closely with the customer service team leadership.
• Record-keeping: Maintain accurate records of customer interactions, sales activity, and feedback in CRM systems.
• Quality & compliance: Adhere to call centre guidelines, login compliance, and proper call handling procedures.
• Feedback & improvement: Collect customer feedback and suggest process or product improvements.
• Team support: Check marketing representatives' task completion status and report abnormalities; mentor and support junior staff.
• Other duties: Perform any other duties assigned by supervisors.

Requirements:

• Minimum Diploma in Marketing, Business Administration, or related field.
• 2–3 years in customer service, call centre, or telesales roles.
• Prior experience using CRM systems and meeting measurable sales KPIs preferred
• Telesales experience: Proven track record in phone-based selling and meeting sales targets.
• Communication: Strong verbal and written communication skills in English and the ability to communicate fluently in local Nigerian languages (e.g., Yoruba, Igbo, Hausa, or other regional languages as relevant).
• Retention & persuasion: Excellent retention, negotiation, and persuasive skills to maintain and grow customer relationships.
• Attention to detail: Accurate data entry, careful record-keeping, and strong follow-through.
• Self-starter & proactive: Able to take initiative, work independently, and drive results with minimal supervision.
• Team player: Collaborative attitude and ability to work effectively within a virtual and in-person team.
• Computer literacy: Proficient with MS Office (Excel, Word), spreadsheets, CRM tools, and virtual team tools (e.g., Teams, Trello, ERP, etc.)
• Customer empathy: A patient, empathetic, and customer-focused approach.

How to Apply: Send your CV and a brief cover letter highlighting your telesales achievements, languages spoken, and availability.