Boutique Supervisor

Responsibilities:

Store Operations & Management:

• Supervise the day-to-day running of the boutique to ensure smooth operations.
• Ensure the store is clean, well-arranged, and visually appealing at all times.
• Oversee opening and closing procedures, including cash reconciliation and stock checks.

Sales & Customer Service:

• Drive sales performance to meet and exceed set targets.
• Deliver excellent and personalized customer service.
• Handle customer inquiries and complaints professionally and promptly.
• Build strong relationships with returning and VIP customers.

Staff Supervision & Training:

• Supervise sales associates and ensure they perform their duties efficiently.
• Organize staff schedules and monitor attendance.
• Assist with staff training on product knowledge, sales techniques, and customer engagement.
• Motivate and support the team to maintain high morale and performance.

Inventory & Stock Management:

• Monitor stock levels and coordinate timely restocking.
• Ensure proper tagging and attractive display of new arrivals.
• Report fast-selling, slow-moving, and out-of-stock items to management.
• Work with the delivery team for quick and accurate stock movement.

Marketing & Promotions:

• Support in executing in-store promotions, sales events, and marketing campaigns.
• Assist with store displays and social media content coordination.
• Encourage the team to promote new collections and special offers effectively.

Reporting & Administration:

• Prepare and submit daily sales reports to management.
• Monitor expenses and maintain basic financial records.
• Ensure compliance with company policies and operational standards.

Brand Image & Presentation:

• Maintain the boutique’s brand image through proper store presentation and staff grooming.
• Ensure the overall store ambience reflects the brand’s identity and customer expectations.

Requirements:

• Minimum of OND / HND / Bachelor’s degree in a relevant field.
• Minimum of 1–3 years of experience in retail or fashion sales.
• Excellent communication and people management skills.
• Passion for fashion with a good sense of style.
• Ability to multitask, work under pressure, and meet sales goals.
• Well-groomed, courteous, and confident personality.
• Basic computer literacy is an advantage.
• Occasional visitation to other fashion outlet