Aftersales Support Associate
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Job summary
Our client, a growing diversified company based in Abuja, is seeking a customer-focused Aftersales Support Associate to manage customer enquiries, coordinate issue resolution and ensure a positive customer experience following the purchase or delivery of products and services.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Responsibilities:
- Serve as a point of contact for customers after sales or service delivery.
- Receive, document and follow up on customer enquiries and complaints.
- Coordinate resolution of customer issues with relevant teams.
- Follow up on installations, repairs, replacements and maintenance.
- Maintain accurate customer and service records.
- Monitor outstanding customer issues.
- Conduct customer satisfaction follow-ups.
- Escalate complex or unresolved issues.
- Prepare reports on complaints and resolutions.
- Identify recurring customer concerns.
- Support customer retention and satisfaction initiatives.
- Maintain professional communication with customers.
Requirements:
- Minimum qualification of BSC.
- 2 years of previous experience in a similar role.
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