Advocacy & Events Community Manager

Responsibilities:

• Community Strategy & Engagement: Develop and maintain strong relationships with community members and serve as the primary interface for communication with our internal team, nurturing relationships and holding space for productive dialogue.
• Engagement & Content Strategy: Create and curate content (e.g., newsletters, blog posts, discussion prompts, and FAQs) to inform and engage our communities. Maintain our community playbook, outlining tone of voice, engagement policies, moderation guidelines, and escalation processes.
• Events & Advocacy: In collaboration with our ambassadors, plan and execute all in-person and virtual community engagement events and activities. Serve as a representative of Andela at community events and meetings and act as a key point of contact for the community, ensuring timely responses to inquiries.
• Data & Collaboration: Collaborate with the Community Senior Manager to collect and analyze feedback from community members to inform organizational decisions. Collaborate with other teams to ensure the effective delivery of services to community members.
• Program Management: Manage and support the Champions and Innovators programs, empowering them to drive community initiative

Requirements:

• A minimum of 4 years of experience in community management, marketing, or a related role with a focus on building and nurturing online or offline communities.
• Experience in managing programs or leading initiatives with a focus on empowering others (e.g., managing a volunteer or ambassador program).
• Proven experience in developing and executing content strategies, engagement campaigns, and community playbooks.
• Event planning and execution skills for both virtual and in-person community initiatives
• Ability to manage multiple conversations, platforms, and projects simultaneously
• Familiarity with CRM systems, and proven experience in managing online community platforms (e.g., Discourse, Circle, Slack), and customer feedback tools
• Experience in using tools like Google Analytics, Looker, or native platform insights to track performance and acting on qualitative and quantitative data to inform community strategy and organisational decisions. 
• A background in a tech-related industry or a strong interest in technology and software development.
• Experience in brand advocacy and public relations.
• Proven ability to collaborate effectively with cross-functional teams.

Benefits:

• Fully remote work culture. (We hire globally, and all of our roles are fully remote).
• Bring your own device stipend—buy your own laptop with funds from Andela
• Flexible working hours
• Equity (as a part of the compensation package)
• Healthcare, 401k / pension (US only)
• Generous Paid Time Off, Parental Leave, Compassionate Leave