Travel Operations Executive
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Job summary
We are looking for an organized, tech-savvy, experienced and customer-obsessed Travel Operations Executive. This role combines hotel inventory growth (onboarding, approval, and updates) with real-time customer experience management (booking confirmations and customer support). This role is multi-functional, diverse and offers opportunity.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - Rotating Schedule
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Responsibilities:
Inventory Growth and Management:
- Source, onboard, and approve new hotels, serviced apartments, resorts, and shortlets daily (target: 5–7 quality listings per week).
- Review and approve hotel listings, photos, pricing, and availability in real time.
- Regularly update existing inventory (prices, room availability, amenities, policies) to ensure accuracy.
- Review and update existing contracts to ensure relationships are maintained with all partners.
- Build and maintain strong relationships with hotel partners.
- Identify high-potential properties and negotiate better rates or exclusive deals.
Customer Experience & Support:
- Monitor and confirm all bookings in real-time.
- Provide 24/7 first-response customer support via WhatsApp, email, and phone (you will have overlapping shifts with other team members).
- Handle customer inquiries, modifications, cancellations, and complaints professionally and promptly.
- Ensure every booking is seamless from confirmation to check-in.
- Work closely with hotels to resolve any operational issues (e.g., late check-in, etc.).
Requirements:
- Minimum BSC.
- 2 years of previous experience in a similar role.
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