Call Centre Operator
Easy apply
New
Job summary
We are looking to hire a call centre operator, also known as customer service representatives or call centre agents, who will be responsible for handling incoming or outgoing calls from customers to address their inquiries, resolve issues, provide information, or offer support. They play a crucial role in ensuring positive customer experiences and maintaining customer satisfaction.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Responsibilities:
- Answer incoming customer calls professionally and courteously.
- Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
- Manage outbound calls as needed, such as follow-up calls or customer surveys.
- Utilise CRM systems or databases to access and update customer information.
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
- Keep records of customer interactions, transactions, comments, and complaints.
- Follow communication scripts when handling different topics.
- Meet personal/team qualitative and quantitative targets.
- Strive to provide first-call resolution for all customer inquiries.
- Escalate unresolved issues to the appropriate personnel or department.
Requirements:
- Educational qualifications are HND/ BSC
- A minimum of 1 year of experience.
- Strictly female should apply
Remuneration: NGN 100,000
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
